The following four roles are available: Administrator, Stakeholder, Team Manager, and Member. This article describes these roles briefly. For more information see Licenses and Roles

Administrator

An Administrator is the account owner for the enterprise account. The Administrator can modify the organization’s settings, invite members in the account, create/delete/modify teams, and change a member's role and content access. Also, Administrator users can access the API.

Note: If you need to delete a user, please contact your QA account manager. Deletion of a user, in general, is only allowed if the user no longer works at the company. Every subscription is tied to an individual user and is not transferable. Subscriptions must never be shared as each user’s training history and statistics are tracked separately.

A user's status as an administrator in the account is managed separately from their role on a team. Therefore, an account Administrator can also have content access, like a team member, and can also be a team manager. See the How to Change a Member's Admin Status section of the Managing Members article for information how to make a user an Administrator.

Stakeholder

A Stakeholder is a role for a particular team. A team Stakeholder has read-only access to the same management tools that the team manager has but cannot assign assessments or training. The Stakeholder can use Content Engine to create custom content.

Since Stakeholder is a team-level role, the same user can have the Stakeholder role on one team but a different role on a different team.

Team Manager

A Team Manager is a role on a particular team. The Team Manager is responsible for a single team or multiple teams, and a single team can have multiple Team Managers. Team Managers manage their team(s) via the Organization screen. A Team Manager cannot invite new users (only the Administrator can do that, but a Team Manager can assign assessments and Training Plans. A Team Manager can see analytics and generate reports for their entire team or for a specific team member on their team.

Team Managers who have content access can consume the content in the Training Library, but content access is not required to be a Team Manager. See Licenses and Roles for more information about content access.

Member

A Member is a role on a particular team. The member role is intended for users who are completing training, so it usually makes sense for a user with the member role to have content access. Members cannot access management tools like reports and analytics for the team but they can use Content Engine to create custom content.

Member is a team-level role, so it is possible for the same user to be a member on one team and a manager or stakeholder on another team.