Troubleshoot Buffering or Slow Streaming Issues with Videos

Slow performance issues in the streaming can be caused by a variable number of factors in the network.

In order to be able to troubleshoot the issue, we need further information.

Check the blow instructions and send to support@cloudacademy.com  ALL the below information:

Make sure you are not using any VPN and run these tests only while the issue is happening:

1. A screenshot of your internet connection speed and latency.

Go https://fast.com/  run the test and click on show more results,

2. The URL of the CDN diagnostic report.

Go to https://tools.bunnycdn.com/diagnostic-report , run the test and then click on copy report URL, paste it to the email to send us. 

3.  A short video of the issue that includes the browser network logs.

• Open the developer tools ( in chrome press crtl+shift + I or right-click anywhere on the page and select inspect ).
• Select the network tab, make sure the log named starting with "video" is showing in your recording (similar to the one indicated in the screenshot),
• Then record a short video of the behaviour of the buffering on your browser