Clearing Your Browser Cache and Other Troubleshooting Approaches

Old versions of files and data in your cache can create a variety of problems for how websites, like Cloudacademy.com, appear and function. If you're having problems with the application, try these steps to force the browser to use the latest information:

• Shift-refresh
  The easiest thing to try is to hold down the shift button on your keyboard while clicking the refresh button on your browser toolbar.
• Close and restart your browser
  The browser clears some of its temporary files when you close it, so closing and restarting may be enough to fix the issue.
• Use a private or incognito window
  Using the private browsing function of your browser sometimes resolves problems. If using a private browsing session solves the problem, then clearing your cache should also solve the problem for your other sessions.
• Clear your cache
  See your browser's website for instructions. For your convenience, we've linked to some of the most popular browsers' instructions here:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari on Mac