QA is always happy to hear from you, and we are proud of our world-class customer support teams. If you need help with our website, your account, or any of our features, we are happy to help!

Would you like to chat?

You can chat with support via the Help Center by clicking the black chat button in the bottom-right corner. 

We're also available from the login page:

From our Lab page, before starting the environment:

And from the Lab page, after starting the environment:

To minimize or hide the widget, press the Escape key on your keyboard. 

Please note that for the chat widget to be visible outside the Help Center, you need to accept all cookies on our platform.

Find Answers to Common Questions

You can use the help center to search and discover answers to many common questions and concerns. From your dashboard, click on the help button located toward the top right corner of your screen.

From here, you can click Search help center to learn from hundreds of articles specifically written to help you find the answers you need. You can also navigate directly to https://support.platform.qa.com/hc/en-us and use the search box, or click on any of the categories below the field.

Submit a request

You can also contact support directly from this Help Center by clicking the Submit a request link in the upper-right corner. Then, fill out the form and click Submit.

Use the Report an issue button

This button is available from both the web app and mobile app versions of our platforms. 

Email Support

If you prefer, please email platformsupport@qa.com, and one of our incredible customer support representatives will respond as soon as possible.

See What can I expect from QA support for more information.