Rest assured, you are in good hands! At QA, we are passionate about customer support and continuously improve our tools and processes to deliver the best possible customer experience. This article gives you an idea of what to expect when you need help. It's important to note that QA's Platform Support team does not provide phone support. However, there are many other methods to contact us.

Contacting Support

Customer support can be your first point of contact for any question or issue you encounter while using the web platform or the mobile app. Support is available 24 hours per day, seven days per week, using all methods.

You can see the methods to contact support in this article How to Contact Platform Support – QA Help Center

Dedicated CSMs for Enterprise

If you are a member of an enterprise account with an assigned CSM (Customer Success Manager), you can also directly contact your CSM, especially for questions about:

• Adjusting your number of licenses
• Renewing or cancelling your account
• Creating/assigning Training Plans

If you are not sure who your CSM is, please reach out to the Platform Support team via one of the methods described here How to Contact Platform Support – QA Help Center