How to reset your password

• On the web platform login screen, click the "Login with email and password" button.
• A new screen will appear, click on the "I forgot my password" link. Alternatively, you can go directly to https://platform.qa.com/login/recover page.

Note: You can also access password reset via our sister platform https://app.qa.com/login/. Only use this option if your organization has directed you to access QA content through this platform.

• Enter the email address you use to log in and click the "Continue" button.

Tip: Don't forget to check your spam folder if you don't see the email in your inbox right away.

• The Platform sends an email titled "Reset Your QA Password" to your email address.
• Once your reset email is successfully submitted, the message below will appear.

• Go to your email inbox or spam folder and follow the instructions. 
• Set a new password for your account and click "Reset password".
• Once your password is successfully reset, you must navigate to the login screen to log in with your new password. Go to https://platform.qa.com/login/  to log in, or for a QA apprenticeship account, go to https://app.qa.com/login/.

What if you don't receive the password reset email?

In case you don't receive the email to reset your password, check whether:

1. Single sign-on (SSO) has been enforced by your company.
2. The account you're trying to reset the password for is still active.
3. You're not trying to access the wrong website.